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Terms and Policies

Welcome to our Legal Hub. At Make Me Modern, transparency and clarity are at the heart of everything we do. Here, you’ll find all our legal policies and terms of service—easy to access, easy to understand.

Acceptable Use Policy

Last Updated: May 9, 2025

This Acceptable Use Policy (“AUP”) governs the use of hosting services provided by Make Me Modern Inc. (“we,” “us,” or “our”) and applies to all websites, content, and digital assets hosted on our infrastructure—regardless of whether the site was developed by us. By using our hosting services, you (“Customer”) agree to comply with this AUP. Violations may result in suspension or termination of services without refund.

Scope of This Policy

This AUP applies to the following:

  • Websites developed and hosted by Make Me Modern Inc.
  • Websites developed elsewhere and later migrated to our servers.
  • Content or activity by third-party marketers, developers, or contractors with access to your hosted account.

This policy governs your use of our hosting infrastructure. Terms related to design, development, consulting, or project deliverables are covered separately under your service agreement with Make Me Modern Inc.

Acceptable Use Requirements

1. Illegal Activities

Use of our servers must comply with all applicable laws. You may not transmit, distribute, or store content that:

  • Violates local, state, federal, or international law.
  • Contains or links to child sexual abuse material (CSAM).
  • Infringes upon intellectual property rights.
  • Facilitates or supports unlawful activity.

2. Hacking and Unauthorized Access

You may not host, promote, or distribute hacking tools, or attempt unauthorized access to any network or system.

3. Service Disruption

You may not interfere with the integrity or performance of our services or those of others. This includes denial-of-service (DoS) attacks, resource abuse, or malicious scripts.

4. Proxy Use

Use of proxy software (including anonymizing proxies) is strictly prohibited due to security and abuse concerns.

5. Spam and Unsolicited Email

You may not use our infrastructure to send unsolicited bulk email, operate spam-related services, or relay email without authorization. Violations will result in immediate termination without refund. Refer to our Anti-Spam Policy for additional details.

6. Harvesting Personal Information

Scraping, phishing, or collecting personal information (e.g., emails, usernames) without user consent is not allowed.

7. IP Blacklisting

If any IP assigned to your account is listed in public abuse databases (e.g., Spamhaus), we may suspend or terminate your service to protect network reputation—regardless of direct intent.

8. Impersonation & Spoofing

You may not impersonate individuals or businesses, or forge email headers or network identities.

9. SEO Abuse

We prohibit Black Hat SEO tactics, including scraper sites, keyword stuffing, and search engine manipulation that harm performance or violate ethical standards.

10. High-Risk Content

You may not host content likely to provoke targeted cyberattacks (e.g., DDoS), including inflammatory or controversial material beyond the tolerance of a shared infrastructure.

11. Hosting Misuse

Hosting is intended for running websites and related email. General data storage (e.g., media archives, personal backups, mail vaults) is not permitted. We may charge additional fees or discontinue such usage.

12. Adult Content

Adult content networks such as banner exchanges, free TGPs, or image galleries are not allowed.

13. Abusive Scripts

Scripts or processes that consume excessive CPU or memory, especially on shared servers, are prohibited. Sites with traffic beyond normal usage limits may require a plan upgrade or migration.

14. IRC and Automation Tools

IRC bots, bouncers, and similar automation software are not permitted.

15. BitTorrent

BitTorrent and peer-to-peer file sharing are not allowed due to their high risk for abuse—even when used for legitimate purposes.

16. Network Services

Processes that open external network sockets are not allowed. Localhost-bound services may be permitted if they do not affect server stability or other accounts.

Third-Party Developers, Tools, and Marketers

You may use reasonable third-party tools—including SEO plugins, analytics, and development frameworks—provided they:

  • Do not introduce security or performance issues.
  • Comply with all terms of this policy.
  • Operate within the limits of your hosting plan.

We reserve the right to disable or restrict plugins, processes, or scripts that compromise server performance or security.

Customer Responsibility

You are responsible for all activity on your hosted account, including actions by employees, agencies, contractors, or third parties. Unintentional or third-party violations of this AUP are still considered your responsibility.

Indemnification

You agree to indemnify, defend, and hold harmless Make Me Modern Inc., its employees, officers, and affiliates from any claims, losses, damages, or legal expenses arising from your (or your agents’) breach of this AUP.

Enforcement and Updates

Make Me Modern Inc. reserves the right to audit, investigate, or monitor any account activity in response to potential violations of this AUP. If we determine a violation has occurred, we may take action without prior notice, including disabling access, suspending services, removing content, or terminating your account. We are not liable for any loss resulting from enforcement actions.

We may update this AUP at any time. When material changes are made, we will notify you via email or a notice on your account dashboard. Your continued use of our services after an update constitutes acceptance of the revised terms.

Reporting Violations

To report suspected violations of this AUP, please visit /legal/#reporting-abuse. We review all reports and will take appropriate action at our sole discretion.

Anti-Spam Policy

Last Updated: May 9, 2025

Make Me Modern Inc. ("we," "us," or "our") is committed to promoting responsible and compliant communication practices online. This Anti-Spam Policy outlines the standards that apply to all customers using our services to send email or other bulk messages. Violations of this policy may result in immediate account suspension or termination without refund.

This policy applies to all communication sent via email, newsletters, contact forms, web tools, SMS, or other digital messaging systems, whether using our systems directly or through external software or vendors. Customers are responsible for ensuring compliance, regardless of whether communication is sent through our infrastructure or a third-party platform.

1. Prohibition Against Spam

"Spam" refers to any form of unsolicited or unauthorized message sent in bulk, including but not limited to:

  • Unsolicited email.
  • Mass messaging via instant messaging, social media, or SMS.
  • Off-topic promotions in online forums, blogs, guestbooks, or comment systems.

Spam is strictly prohibited and constitutes a violation of our Terms of Service. Any account found to be using spam in connection with our services will be disabled immediately, without notice or refund.

2. Mailing List Requirements

Opt-In Confirmation

All mailing list recipients must have explicitly opted in to receive messages. This includes:

  • A single confirmation email sent to the user's address.
  • A link to your privacy policy.
  • A description of the list's content.
  • A unique confirmation URL the user must click to complete enrollment.

Subscriber Records

Customers must maintain the following for each subscriber:

  • Date and time of confirmation.
  • IP address at time of confirmation.
  • Form or webpage where the sign-up occurred.

These records must be produced upon request by Make Me Modern Inc.

Transparency

You must clearly disclose how email addresses will be used and whether they will be shared with third parties. This disclosure must appear:

  • On the signup page, or
  • Via a clear link to your privacy policy.

Purchased or Third-Party Lists

Use of purchased or third-party email lists is strongly discouraged and permitted only under the strictest conditions outlined below. In most cases, their use will lead to degraded deliverability and increased compliance risk. If used, the following conditions must be fully met:

  • The list source has a public privacy policy that explicitly permits list resale or sharing.
  • The signup page used by the subscriber linked to that privacy policy at the time of opt-in.
  • The privacy policy has remained materially unchanged since the time of signup.
  • You retain records of the signup time, IP address, and source URL.
  • Subscribers are re-confirmed via a direct opt-in confirmation email before being contacted.

Failure to meet any of these conditions may result in account suspension.

3. Mailing Practices

  • You must not falsify or obscure message headers or sender information.
  • Email addresses that result in more than 5 hard bounces must be removed from future sends.
  • Unsubscribe instructions must be clear, functional, and honored within 10 business days.
  • All mass communications must provide recipients with a simple and visible way to opt out.

Customers are responsible for the actions of any affiliate marketers, agencies, or third-party email vendors they engage. These parties are held to the same standards as if they were your employees.

4. Spamware

The sale, promotion, or use of software specifically designed to facilitate spam ("spamware") is strictly prohibited in conjunction with any Make Me Modern account. This includes tools that harvest emails, automate bulk sending, or disguise sender identity.

5. Enforcement and Disablement

Make Me Modern Inc. reserves the right to suspend or permanently disable any account found to be engaged in spamming or any behavior reasonably believed to be in violation of this policy.

Customers must respond in full to any spam-related inquiries from Make Me Modern Inc. within 72 hours. Failure to respond may result in account disablement.

To report suspected spam originating from a Make Me Modern customer, please visit /legal/#reporting-abuse.

6. Liability and Indemnification

Customers are solely responsible for all email or message activity conducted through their account. You agree to indemnify, defend, and hold harmless Make Me Modern Inc., its employees, officers, and affiliates from any liability, claims, damages, or legal costs arising from a violation of this policy, including actions taken by affiliates, vendors, or contractors on your behalf.

7. Policy Updates

Make Me Modern Inc. may revise this Anti-Spam Policy at any time. Material changes will be communicated via email or account notifications. Continued use of our services constitutes acceptance of any updated terms.

Client Data Protection Pledge

Last Updated: May 13, 2025

At Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our"), we believe in earning and keeping our clients' trust. This Client Data Protection Pledge outlines our commitment to protecting the confidentiality, ownership, and integrity of your digital assets and data.

1. No Resale or Monetization of Client Data

We do not sell, rent, license, or otherwise monetize your data, designs, code, contact lists, or project information — ever.

2. Reasonable and Scoped Access Only

We do not access your website, hosting environment, admin panels, or source files without cause. However, access may be necessary when:

  • Delivering hosting, maintenance, or update services.
  • Reviewing implementation, code performance, or security configurations.
  • Investigating technical issues or errors.
  • Performing backup, quality assurance, or optimization tasks.

Access is limited to relevant personnel and is logged and monitored internally. We do not explore or copy client content for internal projects, testing, or training unless expressly permitted.

3. You Own Your Content

All original content, designs, source code, and assets you provide or pay us to create remain yours. We retain no rights to reuse your work unless you've explicitly granted permission (e.g., portfolio showcases).

4. Internal Access is Strictly Controlled

Only authorized Make Me Modern personnel are granted access to your hosting environment or administrative tools. Access is logged, time-limited, and restricted by role.

5. Backups and Data Handling

We handle your data with the same care we handle our own. For hosting clients, backups are encrypted, geographically redundant, and accessible only to designated engineers.

6. Responsible Use of Monitoring Tools

We may install traffic monitoring tools, such as our proprietary libraries (e.g., m3Pixel, m3Doyle, or analytics plugins), to evaluate site performance, track usage trends, or ensure quality assurance. These tools do not collect personally identifiable information unless explicitly configured to do so.

We do not use client traffic or behavioral data for advertising, remarketing, or sale to third parties.

7. Respect for Legal Boundaries

We comply with privacy regulations such as GDPR and CCPA. When required by law (e.g., subpoena, court order), we may disclose limited information — but only after verifying the request's legality and necessity.

8. Questions or Concerns?

Transparency is part of the pledge. If you have any questions about how we handle your data, reach out anytime at legal@makememodern.com.

9. Our Proprietary Technologies

As part of delivering services, we may install and maintain proprietary software or code developed by Make Me Modern — including but not limited to:

  • m3Debug (used for debugging and diagnostics)
  • m3Doyle (used for quality assurance and error monitoring)
  • m3Guesty (used for Guesty integration)
  • m3NGINX (used for NGINX configuration and optimizations)
  • m3Offload (used for offloading media)
  • m3Optimize (used for AB testing and optimizations)
  • m3Pixel (used for usage metrics and analytics)
  • m3Proxy (used as a proxy server for backend services)
  • m3Tracking (used for internal event and interaction tracking)
  • m3WordPress (plugin-based functionality for WordPress sites)

These tools are owned by Make Me Modern and licensed to you solely for use on your site during the term of our engagement. They may not be modified, copied, extracted, or reused outside of your hosted site without our written permission. Upon termination of services, we may remove or disable these components.

Commitment to Accessibility

Last Updated: May 9, 2025

At Make Me Modern Inc., we are committed to ensuring that our website and digital experiences are accessible to all individuals, including people with disabilities. We believe everyone should be able to access information, navigate digital content, and interact with our services in a way that respects their abilities and needs.

Our Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — a globally recognized standard for digital accessibility. These guidelines help make content more usable for people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments.

Accessibility is an ongoing commitment. We regularly audit our website, update design patterns, and adjust development practices to enhance usability and align with evolving accessibility standards.

Scope of This Policy

This statement applies to makememodern.com and any subdomains or web content we directly control. While we also develop and host websites on behalf of clients, accessibility concerns related to client-owned websites should be directed to the respective site owners, unless Make Me Modern has been explicitly retained to provide accessibility support or remediation.

Third-Party Content

Certain areas of our website may feature third-party tools or embedded content (e.g., maps, videos, social feeds). While we do not control the accessibility of third-party components, we make efforts to select vendors and tools that align with WCAG standards and inclusive design principles.

Feedback and Support

If you encounter difficulty accessing content, navigating the site, or using any feature, we encourage you to contact our team at accessibility@makememodern.com. If email is not accessible to you, you may also reach out via phone or physical mail as listed on our Contact page. When reaching out, please include:

  • A description of the issue or specific page/functionality affected
  • Any assistive technology you are using (optional)
  • Suggestions for how we can improve your experience

All accessibility feedback is reviewed as part of our continuous improvement process. While we may not be able to resolve every issue immediately, your input helps guide our prioritization and future updates.

Disclaimer

Although Make Me Modern Inc. is not currently required by law to comply with a specific accessibility regulation, we voluntarily strive to meet the spirit and objectives of the Americans with Disabilities Act (ADA), WCAG, and other accessibility best practices. This statement does not constitute a legal guarantee or warranty of full compliance, but it reflects our dedication to inclusive digital access.

Policy Updates

We may update this Accessibility Statement as our website evolves or accessibility laws and guidelines change. Material updates will be reflected on this page with a revised “Last Updated” date.

Data Processing Agreement (DPA)

Last Updated: May 13, 2025

This Data Processing Agreement ("DPA") is incorporated by reference into Make Me Modern Inc.'s Terms of Service and applies when we process personal data on your behalf as part of providing hosting, development, or support services. This DPA is designed to satisfy the requirements of the General Data Protection Regulation (EU 2016/679) ("GDPR") and similar frameworks.

1. Roles of the Parties

You (the "Customer") are the data controller and Make Me Modern Inc. ("we," "us," or "our") is the data processor with respect to personal data processed under this Agreement.

2. Purpose and Scope

We will process personal data only to provide the Services described in your service agreement, and in accordance with your documented instructions. This DPA applies to any processing of personal data on your behalf.

3. Nature of Processing

Personal data may be stored, transmitted, or accessed only to deliver our hosting and web services, troubleshoot technical issues, or provide support. This includes automated and manual processing, limited to the minimum scope necessary.

4. Duration

Processing continues for the duration of your service agreement. Upon termination, data will be returned or deleted per Section 8.3 of our Terms of Service.

5. Security Measures

We implement appropriate technical and organizational measures to protect personal data. This includes access controls, encryption, malware scanning, secure data centers, and regular patching. Details are available in our Hosting SLA and Security Policy.

6. Confidentiality

All personnel authorized to process personal data are subject to confidentiality obligations.

7. Subprocessors

We may use subprocessors to support our services (e.g., cloud hosting, email infrastructure). A current list is available at [Insert Subprocessor URL]. We remain liable for subprocessors' performance. We will notify you of any intended changes and provide you the opportunity to object.

8. Data Transfers

Where personal data is transferred outside the EEA, we rely on approved safeguards such as Standard Contractual Clauses (SCCs).

9. Customer Responsibilities

You are responsible for providing necessary privacy notices, obtaining consent (if required), and ensuring the personal data you collect is lawful.

10. Data Subject Rights

We will assist you, upon request and where feasible, in responding to data subject access requests, erasure requests, or inquiries from regulators.

11. Audit Rights

Upon written request, we will provide information necessary to demonstrate compliance and may allow audits under agreed conditions, provided this does not disrupt our operations or compromise third-party data.

12. Breach Notification

We will notify you without undue delay if we become aware of a personal data breach affecting your data.

13. Return or Deletion of Data

Upon termination of services, you may request return or deletion of personal data. Unless legally required to retain it, we will comply promptly.

DMCA Copyright Infringement Policy

Last Updated: May 9, 2025

Make Me Modern Inc. ("we," "us," or "our") respects the intellectual property rights of others and expects users of our services to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we have adopted the following policy for handling claims of copyright infringement.

This policy applies to makememodern.com and all websites, platforms, or digital services hosted, developed, or maintained by Make Me Modern Inc.

1. Designated Copyright Agent

If you believe that your copyrighted work has been used on a site hosted or developed by Make Me Modern Inc. in a way that constitutes infringement, you may send a written DMCA notice to our designated agent:

DMCA Agent
Make Me Modern Inc.
129 South Gay Street, Suite 2
Knoxville, TN 37902
legal@makememodern.com

To be legally valid under the DMCA, your notification must include all of the elements listed below.

2. DMCA Takedown Notification Requirements

Your notice must include the following:

  • A physical or electronic signature of the copyright owner or authorized agent
  • Identification of the copyrighted work(s) allegedly infringed
  • Identification of the material believed to be infringing, including its location (e.g., URL)
  • A statement that you have a good faith belief the use is unauthorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on their behalf
  • Your full name, mailing address, telephone number, and email address

Incomplete or non-compliant notices may not be processed.

3. Counter-Notification Procedure

If you believe content was removed or disabled in error, you may submit a written counter-notice to our DMCA Agent including:

  • Your physical or electronic signature
  • Identification of the material removed and its previous location
  • A statement, under penalty of perjury, that you believe the removal was a mistake or misidentification
  • Your full name, address, telephone number, and email address
  • A statement that you consent to the jurisdiction of the federal district court where you reside, or if outside the U.S., to the courts in Tennessee, and that you will accept service of process from the original complainant or their agent

If we receive a valid counter-notice, we may restore the material within 10–14 business days unless the original complainant informs us that legal action has been filed to prevent the restoration.

4. Repeat Infringer Policy

We maintain a policy for terminating, suspending, or limiting service to repeat infringers where appropriate. Make Me Modern Inc. reserves the right to remove content or disable accounts if we receive multiple valid DMCA complaints related to the same user or domain.

5. Third-Party Content and Hosting

Some websites or digital content hosted by Make Me Modern Inc. may be owned or controlled by third parties. In such cases, we will forward valid DMCA notices to the relevant account holder and assist in resolution where we act solely as the infrastructure provider.

6. Legal Disclaimer

Make Me Modern Inc. is not a law firm and does not provide legal advice. This policy is provided for informational purposes only. If you are uncertain whether a particular use of content is infringing, or whether a counter-notice is appropriate, we encourage you to seek legal counsel before proceeding.

7. Policy Updates

We may revise this DMCA Copyright Infringement Policy from time to time. Any updates will be reflected on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the current version of this policy.

Feedback Credit Terms

Last Updated: May 13, 2025

Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") may offer promotional service credits to new hosting clients in exchange for completing onboarding feedback or posting a review. This offer is governed by the terms below.

1. Eligibility

This offer is available only to users who complete the website hosting onboarding process with Make Me Modern. Credits are limited to one (1) instance per hosted website plan. You must maintain an active hosting account in good standing to be eligible.

2. Feedback Credit

Eligible users who complete the onboarding feedback form in full will receive a one-time account credit, applied directly to their hosting billing account via Stripe. The credit amount is as stated during the hosting onboarding process. This credit is typically applied automatically upon submission.

3. Google Review Credit

After submitting feedback, some users may be invited to leave a Google review. If you choose to leave a review via the provided link, an additional one-time credit will be manually applied to your account within twenty-one (21) business days. The credit amount is as stated in the review invitation. The content or rating of the review has no impact on eligibility. Credits are provided for leaving a review, not for expressing a particular opinion.

4. Limitations

Promotional Credits:

  • Have no cash value and are non-refundable
  • Are non-transferable between accounts or service plans
  • May only be applied to active website hosting services from Make Me Modern

5. Disclosure Requirements

To ensure transparency and comply with applicable guidelines, users are encouraged to disclose in their review that they received a service credit in exchange for submitting a review of their experience. For example: "Received a credit for leaving a review about my experience."

6. Program Changes

We reserve the right to modify or discontinue this credit program at any time, for any reason, and without notice. Credits earned before such changes will be honored.

7. Abuse and Disqualification

We may disqualify participants or withhold credits if we suspect abuse, fraud, duplicate submissions, or other conduct that violates these Terms or our General Terms of Service.

Terms of Service

Last Updated: May 9, 2025

These Terms of Service ("Terms") form a binding legal agreement between Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") and any person or entity who accesses or uses our services ("Customer," "you," or "your"). By registering for, purchasing, or using any Make Me Modern service, you agree to be bound by these Terms and all other applicable policies referenced herein.

If you do not agree to these Terms, you must not access or use our Services.

1. Scope of Services

Make Me Modern offers a variety of services including, but not limited to:

  • Website design and development.
  • Website hosting and maintenance.
  • Search engine optimization (SEO).
  • Technical support and consulting.

These services are collectively referred to as "Services." Additional service-specific terms may apply and will be made available as part of your proposal, contract, or order form.

2. Eligibility and Authority

By using our Services, you represent and warrant that:

  • You are at least 18 years old, or that a parent or legal guardian is entering into this agreement on your behalf.
  • You have full authority to bind yourself or the organization you represent to these Terms.

3. Financial Terms

3.1. Contract Term

Unless otherwise agreed in writing, all Services are subject to a minimum 30-day term starting on the service commencement date.

3.2. Payment Responsibility

You are solely responsible for all charges incurred under your account, including recurring fees, one-time setup charges, and usage-based billing.

3.3. Automatic Renewal

Your service contract will automatically renew at the end of each term at the then-current, non-promotional rate unless canceled in advance. Renewal charges will be billed using the most recent payment method on file. You may cancel services by logging into your billing portal or contacting support before the renewal date to avoid charges.

3.4. Failed Payments and Chargebacks

If your payment method fails, we may attempt to process payment using alternative methods linked to your account. Chargebacks will result in a $50 fee and may lead to immediate service suspension or termination.

3.5. Service Modifications and Price Changes

We reserve the right to update service offerings or fees at any time. If your service involves outdated or unsupported technology, you may incur additional fees. You will be notified in advance and given the option to cancel before such changes take effect. (No refunds will be issued for prior charges.) Recurring service rates (including hosting plans) may be updated at our discretion with at least 14 days' notice.

3.6. Refunds

All fees are non-refundable unless explicitly stated otherwise in writing. We do not provide refunds or credits for partial months, unused services, or downgrades.

4. Hosting Availability and Uptime Guarantee

4.1. Hosting Availability

We aim to maintain 99.9% uptime per monthly billing cycle. If we fail to meet this standard, you may be eligible for a service credit. Our Hosting Service Level Agreement ("SLA") is incorporated by reference and governs uptime standards, service credits, and monitoring procedures.

4.2. Unavailability Definition

Unavailability is defined as (a) the hosted site is unresponsive, or (b) returns a server error to valid requests for more than 60 consecutive seconds.

4.3. Exclusions and Credit Calculation

Scheduled maintenance (announced at least 5 days in advance and not exceeding 1 hour per month) is excluded. Credit is based on the percentage of downtime relative to the billing cycle and must be requested within 14 days via a support ticket. Any service credit issued is at our discretion and will not exceed one full month of service fees. Credits have no cash value and are non-transferable.

5. Use of Services and Customer Responsibilities

5.1. Content

You are responsible for all materials you upload or use on our services. All materials must be "server-ready" and not require additional processing. We do not review content for accuracy, legality, or usability.

5.2. Security and Compliance

We reserve the right to investigate and act on suspected violations of these Terms or other policies. We may suspend or disable services that pose a security risk or violate our Acceptable Use Policy.

5.3. Account Misuse

Opening multiple accounts to circumvent limits or fees is strictly prohibited. Violations may result in immediate termination.

5.4. Trademarks and Copyrights

You warrant that you have legal rights to all trademarks, content, and materials hosted or published using our Services.

5.5. Export Controls

You agree to comply with all applicable U.S. export laws, including those maintained by the Departments of Commerce, Treasury, and State. You will not use our Services in violation of U.S. trade sanctions.

6. Disclaimers and Limitations of Liability

6.1. No Warranty

All Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose and merchantability.

6.2. Downtime and Data Loss

We are not liable for service interruptions, data loss, or speed degradation. Mentioned connection speeds are theoretical maximums and not guaranteed.

6.3. Liability Cap

To the fullest extent permitted by law, our liability to you shall not exceed the total amount paid by you in the six (6) months prior to the event giving rise to the claim.

6.4. No Consequential Damages

We are not liable for indirect, incidental, punitive, or special damages, even if advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Make Me Modern, its officers, employees, and agents from any claims, liabilities, damages, and expenses arising out of:

  • Content or services you provide through our platform
  • Any actual or alleged infringement of intellectual property
  • Violation of applicable law or third-party rights
  • Any breach of these Terms

8. Termination

8.1. Termination by Either Party

Either party may terminate these Terms with 14 days’ written notice. Notice delivered via email will be considered sufficient.

8.2. Termination for Cause

We may immediately terminate your account for breach of these Terms, including failure to pay. We may assess a reinstatement fee for reactivation.

8.3. Data Handling Upon Termination

Upon termination, we will provide you with access to your data for up to 7 days, after which all hosted materials may be permanently deleted. Data deletion will be performed in accordance with our data retention and Privacy Policy.

9. Revisions and Updates

We may revise these Terms from time to time. Changes will be posted on this page and may also be communicated via email or within your account dashboard. Continued use of the Services after the effective date constitutes acceptance.

If you do not agree to any updated Terms, you must discontinue use of the Services and cancel your account.

10. Miscellaneous

10.1. Assignment

You may not assign or transfer your rights under these Terms without our prior written consent.

10.2. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.

10.3. Entire Agreement

These Terms, along with our other published policies — including the Acceptable Use Policy, Anti-Spam Policy, Accessibility Statement, DMCA Policy, Privacy Policy, and Professional Services Terms — constitute the entire agreement between you and Make Me Modern regarding the Services. These policies are incorporated by reference and may be updated independently of these Terms.

10.4. Survival

Sections 6 (Disclaimers and Limitations), 7 (Indemnification), 8.3 (Data Handling), and 10 (Miscellaneous) shall survive termination of this Agreement.

Hosting Service Level Agreement (SLA)

Last Updated: May 9, 2025

This Hosting Service Level Agreement (“SLA”) is incorporated by reference into the Terms of Service and applies to all hosting services provided by Make Me Modern Inc. (“Make Me Modern,” “we,” “us,” or “our”) unless otherwise specified in writing. This SLA outlines our service commitments, performance targets, and remedies available to you (“Customer”) in the event of service disruption.

1. Uptime Commitment

1.1. Uptime Guarantee

We will use commercially reasonable efforts to maintain at least 99.9% availability of hosting services during each monthly billing cycle.

1.2. Downtime Definition

“Unavailability” means:

  • The service returns 5xx server errors or fails to respond to valid HTTP requests,
  • For more than 60 consecutive seconds,
  • As confirmed by our internal or third-party monitoring systems.

1.3. Measurement Methodology

Availability is measured monthly using a combination of automated monitoring tools and service logs that assess HTTP status and connectivity.

1.4. Scheduled Maintenance Exclusions

Scheduled Maintenance is not considered downtime and is defined as:

  • Announced at least 5 days in advance.
  • Not exceeding 1 hour per month.
  • Conducted during off-peak hours whenever possible.

2. Performance Standards

2.1. Server Response Time

Our target average Time to First Byte (TTFB) is 500 milliseconds under normal load for standard hosting plans. Custom environments may differ.

2.2. Resource Allocation

Each plan includes defined allocations for CPU, RAM, bandwidth, and disk I/O. Bursting may occur, but sustained excessive use may trigger throttling or service adjustments.

2.3. Page Load Speed

End-user page speed is influenced by design and content. Speed-related guarantees are governed separately under applicable development contracts.

3. Support Availability

3.1. Business Hours Support

Standard support is available:

  • Monday – Friday, 9 AM – 5 PM EST (U.S. holidays excluded)

3.2. After-Hours Support

Emergency after-hours support is available for critical outages via designated escalation channels.

3.3. Response Time Targets

  • Critical (Site Down): 1 hour
  • High (Major Feature Failure): 4 hours
  • Normal (Routine): 1 business day

3.4. Support Channels

4. Monitoring and Alerts

  • 24/7 uptime monitoring with independent systems.
  • Automated performance alerts for latency, error rates, and SSL/DNS issues.
  • Proactive client notification within 1 hour of a confirmed major outage.
  • Error logging for HTTP 500s, TLS failures, and DNS misconfigurations.

5. Backups and Disaster Recovery

5.1. Backup Frequency

Full backups are performed weekly across all active environments.

5.2. Retention Policy

Backups are retained on a rolling 12-week schedule unless otherwise specified in writing.

5.3. Offsite Storage

Backups are encrypted and stored in geographically redundant storage locations.

5.4. Recovery Point Objective (RPO)

Our target RPO is 24 hours — meaning no more than 24 hours of data loss in the event of system failure.

5.5. Recovery Time Objective (RTO)

We aim to restore core hosting services within 4 hours of confirmed outage, subject to severity and scope.

6. Security Commitments

  • Firewall protection at both network and application layers.
  • Daily malware scanning on active environments.
  • SSL certificate provisioning and renewal management.
  • OS and CMS critical patching within 72 hours of release.
  • Role-based access control for admin accounts.
  • Audit logs for privileged activity and authentication.
  • Basic DDoS mitigation included; advanced mitigation available upon request.

7. Data Ownership and Portability

  • You retain full ownership of your hosted data and content.
  • Data exports are available upon request in commonly supported formats.
  • Upon termination, data will be made available for download for up to 7 days.
  • Migration assistance may be offered and is subject to a separate fee.

8. Change Management

  • We will notify you at least 5 days in advance of any infrastructure changes that may impact service.
  • Client-initiated changes (e.g., DNS, redirects) must be submitted via official support channels.
  • Maintenance notices include timing, expected impact, and rollback plans.

9. Reporting

  • Monthly uptime summaries available upon request.
  • Post-incident reports for all major outages, including root cause and resolution.
  • Security audit summaries and logs available under NDA or legal process.

10. Service Credits and Remedies

10.1. Credit Tiers Based on Uptime

Uptime PercentageCredit Toward Next Invoice
99.0% – 99.8%10%
98.0% – 98.9%20%
< 98.0%25%

10.2. Claim Process

To request a service credit, submit a support ticket within 7 days of the billing cycle end date and include:

  • Time and duration of the incident.
  • URLs or services affected.
  • Observed error messages or service behavior.

10.3. Limitation of Remedies

Service credits are the exclusive remedy for SLA violations. Total credits will not exceed the invoiced amount for the affected billing period.

11. Exclusions

This SLA does not apply to downtime or service degradation caused by:

  • Customer-managed code, plugins, or misconfigurations.
  • Third-party failures outside our infrastructure (e.g., ISPs, domain registrars).
  • Force Majeure events such as natural disasters or government action.
  • Customer violations of the Acceptable Use Policy.
  • Development, staging, or test environments unless specified in writing.

12. Term and Termination

This SLA remains in effect for the duration of your hosting subscription. If services are terminated for cause (e.g., non-payment), SLA commitments immediately cease. Refunds are governed by the applicable Terms of Service or written contract.

13. Compliance and Data Location

All hosting environments adhere to standard U.S. data privacy and security practices. We will cooperate with compliance documentation needs related to GDPR, CCPA, or similar frameworks upon request. Data is hosted in U.S.-based data centers unless otherwise agreed in writing.

Migration Terms of Service

Last Updated: May 9, 2025

These Migration Terms of Service ("Terms") govern all WordPress migration services provided by Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our"). By requesting a migration, you ("Customer," "you," or "your") agree to be bound by these Terms, our General Terms of Service, and our Acceptable Use Policy.

1. Scope of Service

Our standard WordPress migration includes:

  • Transfer of WordPress files, themes, plugins, and media.
  • Database and content export/import.
  • Post-transfer review to confirm basic functionality and display.

This service does not include:

  • DNS changes or propagation.
  • Email account or server migration.
  • Custom scripts or non-WordPress applications.
  • SSL certificate installation (unless explicitly included).

Requests beyond this scope may require a separate quote or agreement.

2. Turnaround Time

We target completion within 48 hours from when we send an email confirming the official start of migration. This commitment assumes:

  • You provide valid, complete credentials in response to our "Request for Credentials" (RFC).
  • We confirm access to the source WordPress site.

If you fail to respond to communications for more than 12 hours, the 48-hour window no longer applies. We will continue the migration in good faith but cannot guarantee timeline adherence.

3. Customer Responsibilities

You agree to:

  • Provide all requested access credentials promptly.
  • Remove unnecessary backups, media, or large files before migration.
  • Ensure your WordPress installation is clean, updated, and malware-free.
  • Maintain your source site in a live, unchanged state until migration completion is confirmed.

Sites running WordPress versions older than 3.7 must be upgraded prior to migration. We reserve the right to decline or pause migrations for compromised or unstable environments.

4. Data Integrity and Limitations

We aim for accuracy but cannot guarantee a pixel-perfect or bug-free result. Minor issues may arise due to differences in themes, plugins, or server environments.

You acknowledge that:

  • You are responsible for post-migration testing and validation.
  • You are solely responsible for backing up your data before and after migration.
  • We do not retain long-term backups of your migrated site unless otherwise agreed in writing.

5. Email Exclusion

Email migration, including inboxes, settings, and domain mail configurations, is excluded. You are responsible for managing any email platform transition separately.

6. Refund Eligibility

The migration fee is refundable only if:

  • We fail to complete the migration within the 48-hour window due to internal delays.
  • You cancel the migration before we send the confirmation email indicating the start of the process.

No refund will be issued if:

  • You fail to respond to communications for 12+ hours after the process starts.
  • You attempt to intervene or override the migration process.
  • You cancel after the migration has begun.
  • We discover malware or instability that prevents completion.

7. Abandonment

If we do not receive a response within 7 days of any migration-related request, the project will be marked as abandoned and canceled. We may retain files for up to 30 days, at our discretion, to support potential reinstatement.

8. Cancellation

You may cancel the migration at any time by written notice. However, cancellation after the process has started forfeits refund eligibility. Site integrity may not be preserved if cancellation occurs mid-transfer.

9. Limitation of Liability

To the fullest extent permitted by law, Make Me Modern disclaims all warranties, express or implied, and is not liable for indirect, incidental, or consequential damages related to migration. Our total liability is limited to the amount you paid for the migration service.

10. Changes to Terms

We may revise these Terms at any time. Updates will be posted on this page and take effect upon publication. Continued use of our migration services after updates constitutes acceptance of the revised terms.

Privacy Policy

Last Updated: May 9, 2025

Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, and outlines your rights and choices.

1. Our Role and Scope

We provide web development, hosting, and related digital services (“Services”) to businesses and individuals (“you,” “your”).

  • We are a data controller when you interact with us directly (e.g., sign up, request support, or receive invoices).
  • We are a data processor when we host or process content on your behalf (e.g., visitors to your hosted website).
  • For customers in the European Economic Area (EEA), we process data in compliance with the General Data Protection Regulation (GDPR).

2. Hosting Services: Processor Role

When you host websites with us:

  • You act as the data controller for any visitor, user, or client data processed through your site.
  • We process that data solely on your instructions, to deliver hosting services.
  • You are responsible for ensuring your site’s compliance with applicable privacy laws (e.g., GDPR, CCPA).
  • We offer a standard Data Processing Agreement (DPA) upon request at legal@makememodern.com.

For questions about a specific hosted site’s data handling, contact the site owner directly.

3. Information We Collect (as Controller)

We collect personal data when you:

  • Create an account (e.g., name, email, domain details, payment info).
  • Contact us for support or services.
  • Submit forms, respond to surveys, or join promotions.
  • Use our website or dashboards (e.g., logs, usage, IP address).

We also use cookies and analytics (see Section 5).

4. Legal Basis for Processing

Under GDPR and similar laws, our lawful bases include:

  • Contract performance (e.g., providing hosting or support).
  • Legitimate interests (e.g., fraud prevention, service improvement).
  • Legal compliance.
  • Consent (e.g., marketing emails).

5. Cookies and Tracking

We use essential and functional cookies to enable site operation and improve performance. No cookie consent banner is required on our main site because we do not use non-essential tracking cookies.

Clients are responsible for managing cookie compliance on their own sites. We offer a free basic cookie banner, but its use is optional.

You can manage cookies in your browser settings (see Section 13).

6. How We Use Your Information

  • To deliver and improve our Services.
  • To respond to billing, support, and account inquiries.
  • To notify you of service updates or important changes.
  • To conduct analytics and error diagnostics.
  • To fulfill legal obligations.
  • To send optional marketing communications (opt-out available).

We do not sell your personal data.

7. Sharing of Information

We share your information only with:

  • Subprocessors who assist in delivering our services (e.g., hosting, email, payments).
  • Authorities when legally required (e.g., subpoenas or compliance investigations).
  • Vetted service providers under contract with confidentiality and data protection obligations.

A full list of subprocessors and applicable SCCs will be provided in our standard DPA upon request.

8. International Transfers

We process and store data in the United States. Where international transfers occur, we rely on:

  • Standard Contractual Clauses (SCCs).
  • Other legally recognized safeguards, as applicable.

We are not currently certified under the Data Privacy Framework but may pursue certification in the future.

9. Security Measures

We implement reasonable organizational and technical safeguards to protect your information:

  • Encrypted storage and secure transmission.
  • Access control and role-based permissions.
  • Audit logs and change tracking.
  • Vulnerability patching and malware scans.

Despite these protections, no system can be guaranteed 100% secure. We encourage you to maintain backups and use strong credentials.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or correct your data.
  • Delete or restrict processing of your data.
  • Request data portability.
  • Withdraw consent where applicable.
  • Object to processing based on legitimate interests.
  • File a complaint with a supervisory authority.

California residents: We do not “sell” personal information as defined by CCPA. To exercise your CCPA rights, email legal@makememodern.com.

11. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.

12. Data Retention

We retain your personal data only as long as necessary to provide Services or comply with legal obligations. When no longer needed, we securely delete or anonymize it in accordance with internal retention policies.

13. Your Choices

  • Update your contact information via your billing portal
  • Unsubscribe from marketing emails using the link in any message
  • Manage browser cookies via:

14. Third-Party Links

Our website may link to third-party platforms or tools. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

15. Policy Updates

This Privacy Policy may be revised from time to time. The “Last Updated” date reflects the latest version. Continued use of our Services indicates your acceptance of the updated terms.

16. Contact

To exercise your privacy rights or ask questions, contact us at:

Professional Services Terms

Last Updated: May 9, 2025

These Professional Services Terms (“Terms”) apply to all non-hosting services provided by Make Me Modern Inc. (“Make Me Modern,” “we,” “us,” or “our”), including but not limited to website design, development, branding, SEO, consulting, and other project-based work (“Services”). By requesting or purchasing any Professional Services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms in addition to our General Terms of Service.

1. Scope of Services

Professional Services may be recurring (e.g., SEO retainers) or non-recurring (e.g., website design). The specific scope, deliverables, timeline, and pricing will be set forth in:

  • A written proposal or quote, or
  • A confirmed statement of work (SOW), kickoff confirmation, or similar written agreement.

Unless explicitly stated otherwise, all deliverables include one (1) round of revision. Additional revisions, changes, or work beyond scope may be billed separately at our then-current hourly or project rates.

2. Renewals and Promotional Terms

Recurring Services will automatically renew for the same term at the same rate unless canceled with at least 7 calendar days’ notice prior to renewal.

Bundled or promotional services will renew at the then-current retail rate unless canceled with 30 calendar days’ notice before the renewal date. Cancellation requests must be submitted to billing@makememodern.com.

3. Customer Responsibilities

To ensure timely and successful delivery, you agree to:

  • Provide all required content, assets, and access credentials in a timely manner.
  • Respond to communication or review requests within 3 business days.
  • Clearly communicate goals, preferences, and actionable feedback.
  • Promptly review and approve milestones or deliverables.

If you fail to respond within the stated timeframe, we may treat the deliverable as approved and continue work accordingly.

4. Intellectual Property and Promotional Use

4.1. Ownership of Deliverables

All final deliverables become your exclusive property upon full payment of all fees due. Until payment is received in full, all intellectual property rights remain with Make Me Modern. We may withhold delivery or disable access to any work until payment is complete.

4.2. Portfolio Rights

We reserve the right to showcase completed work (e.g., screenshots, excerpts, or descriptions) in our portfolio and promotional materials unless you request confidentiality in writing before project launch.

5. Cancellations and Refunds

5.1. Cancellations

If the primary service in a bundle is canceled, associated services will also be canceled. Prorated refunds may be issued at our sole discretion for unused portions of the services that have not yet been performed.

5.2. Refund Policy

We do not issue refunds for work already completed or time already spent. Deposits and upfront fees are non-refundable. In the event of cancellation, we may — at our discretion — offer a partial refund for unperformed work based on actual time, costs, and resources allocated.

6. Disclaimers and No Guarantees

We do not guarantee specific business outcomes or performance results from our Services, including SEO, design, or marketing work. Success depends on a variety of external factors beyond our control.

All Professional Services are provided “as is.” We disclaim all warranties, express or implied, and limit our liability as described in our General Terms of Service.

7. Delays and Force Majeure

We are not liable for delays caused by:

  • Failure by you to provide content, access, or feedback.
  • Third-party platform outages or vendor issues.
  • Events outside our control (e.g., acts of God, government restrictions, infrastructure failures).

If your inaction causes a project to stall for more than 30 days, we reserve the right to consider the project complete and invoice for remaining work.

8. Non-Solicitation

You agree not to directly solicit, hire, or contract with any employee, freelancer, or subcontractor engaged by Make Me Modern during your project or within 12 months after its completion without our written permission.

9. Modifications

We may update these Terms from time to time. Changes will be posted on our legal page and will take effect upon publication. Continued use of our Services constitutes acceptance of the revised terms.

Referral Program Terms

Last Updated: May 13, 2025

These Referral Program Terms ("Terms") govern your participation in the client referral program offered by Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our"). By referring a new client to Make Me Modern and participating in this program, you ("you" or "Referrer") agree to these Terms, which are in addition to our General Terms of Service.

1. Eligibility

Participation is limited to existing Make Me Modern customers in good standing. Participants must be at least 18 years old. Employees, contractors, or agents of Make Me Modern and their immediate family members are not eligible.

2. Qualified Referrals

A "Qualified Referral" means a new customer (not previously known to or engaged with Make Me Modern) who:

  • Is referred via your unique referral method;
  • Signs a services agreement with a total value exceeding $2,000 (USD); and
  • Completes execution of that agreement with Make Me Modern.

Self-referrals or duplicate referrals will not count.

3. Reward Payout

For each Qualified Referral, both the Referrer and the Referred Customer will receive a $500 Visa gift card. Gift cards will be delivered digitally to the email address on file within twenty-one (21) business days of the referred customer signing a qualifying agreement. There is no limit to the number of Qualified Referrals you may make.

4. Prohibited Conduct

Referrers must not:

  • Use false identities or create multiple accounts;
  • Promote the referral program using spam, paid search ads, or misleading claims;
  • Misrepresent their relationship with Make Me Modern;
  • Violate any applicable law or regulation in the course of promotion.

Make Me Modern reserves the right to void referrals or suspend accounts engaged in conduct it deems abusive or fraudulent.

5. Program Changes and Termination

This referral program is offered at our sole discretion. We may modify, pause, or terminate the program at any time, with or without notice. Rewards earned prior to such changes will be honored.

6. Taxes

You are solely responsible for any tax obligations arising from referral rewards you receive. Make Me Modern does not provide tax advice; please consult your tax professional if you have questions.

7. Miscellaneous

These Terms are governed by the laws of the State of Tennessee. Participation in the referral program constitutes acceptance of these Terms. If you do not agree, do not participate in the program.

Abuse Reporting Policy

Last Updated: May 9, 2025

Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") is committed to maintaining a secure, respectful, and legally compliant hosting environment. This policy outlines what constitutes abuse of our services, how to report it, and how we investigate and respond.

1. What Constitutes Abuse

We define abuse broadly to include actions that compromise the integrity, security, or lawful use of our infrastructure. Examples include:

  • Hosting or facilitating phishing schemes, financial fraud, or deceptive content.
  • Distributing or linking to malware, ransomware, or viruses.
  • Conducting unauthorized access attempts or network scanning from within our infrastructure.
  • Sending spam or unsolicited email through our servers or via hosted forms.
  • Distributing copyrighted content without authorization.
  • Hosting content that violates applicable laws (e.g., harassment, threats, hate speech, defamation)
  • Any conduct that violates our Acceptable Use Policy or Terms of Service

2. How to Report Abuse

To report suspected abuse, please email abuse@makememodern.com and include the following information:

  • A detailed description of the suspected abuse.
  • Relevant URLs, IP addresses, and/or email headers.
  • Timestamps and supporting logs (if available).
  • Your name and contact information (optional, but preferred for follow-up).

Incomplete, unverifiable, or anonymous reports may not be investigated.

3. How We Handle Reports

All abuse reports are reviewed in good faith. We evaluate reports based on supporting evidence, applicable laws, and our internal risk assessments.

  • If a violation is confirmed, we may take action including warning notices, content removal, service suspension, or permanent account termination.
  • We may notify the affected customer unless doing so would interfere with the investigation or violate legal obligations.
  • We do not resolve private contractual disputes or determine rights between third parties. For intellectual property issues, please refer to our DMCA Policy.

4. False or Malicious Complaints

Knowingly submitting false, defamatory, or abusive reports may result in legal consequences, service denial, or referral to law enforcement or civil authorities.

5. Reservation of Rights

Make Me Modern reserves the right to:

  • Investigate or decline to investigate any abuse report at our sole discretion.
  • Take responsive action consistent with our policies, applicable laws, and risk thresholds.
  • Update this policy at any time without notice.

Security Policy

Last Updated: May 13, 2025

At Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our"), security is a core priority. This Security Policy outlines the organizational, technical, and operational safeguards we use to protect customer websites, data, and infrastructure.

1. Infrastructure and Hosting Security

We host client websites using cloud infrastructure provided by DigitalOcean. All hosting environments include:

  • Role-based access controls and strict credential policies.
  • Firewalls that restrict all non-essential traffic (only HTTP/HTTPS are allowed by default).
  • Encrypted connections for all administrative access.
  • Continuous system patching and OS-level security updates (Ubuntu LTS).
  • Non-root login access and keyfile-only SSH authentication.
  • Fail2Ban systems and intrusion detection at the server level.
  • Hardened configurations for NGINX, PHP, and MySQL.

2. Internal Access Controls

All Make Me Modern employees:

  • Use a company-managed password manager with AES 256-bit encryption.
  • Are required to use two-factor authentication (2FA).
  • Are granted access on a least-privilege, need-to-know basis.
  • Are subject to logging, monitoring, and periodic access reviews.
  • Receive regular training on data handling and internal security practices.

3. Application-Level Security

Each hosted WordPress site is secured using a layered protocol including:

  • Automatic updates for WordPress core, themes, and plugins.
  • XML-RPC disabled by default to reduce brute-force vectors.
  • Admin login URLs are obfuscated and rate-limited.
  • Session expiry and user auto-logout after inactivity.
  • Strict limits on failed login attempts and 404-based bans.
  • Security headers to protect against clickjacking, content sniffing, and downgrade attacks.
  • MySQL instances use secure authentication and have hardened default settings.
  • Real-time monitoring for uptime and performance issues.

4. Monitoring and Response

Our team is alerted in real time to unusual activity or service interruptions. We investigate potential incidents and apply patches or mitigations promptly.

5. Third-Party Providers

We vet all subprocessors and infrastructure providers for strong security reputations and compliance with standard security frameworks. You can review our current subprocessor list at [Insert Link].

6. Client Responsibilities

While we handle server and core application security, you are responsible for:

  • Maintaining secure credentials for your CMS, email, or admin accounts.
  • Not installing unverified plugins or making unauthorized code changes.
  • Reporting suspicious activity to us at support@makememodern.com.

7. Disclaimers

We follow industry best practices to secure our environments, but no system can be guaranteed 100% secure. Clients are encouraged to maintain their own offsite backups, enable 2FA on their platforms, and follow responsible user access hygiene.

Service of Process and Legal Requests Policy

Last Updated: May 9, 2025

This policy outlines how Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") accepts and responds to legal service, including subpoenas, court orders, and preservation requests from law enforcement. We are a U.S. corporation registered in the State of Tennessee and operate under applicable federal and state laws.

1. Service of Subpoenas, Warrants, and Court Orders

Make Me Modern only accepts legal service via personal delivery to our registered agent. We do not accept service by email, certified mail, courier, or any other indirect means.

All legal documents must be served in person at the address below:

Registered Agent for Service of Process
Make Me Modern Inc.
129 South Gay Street, Suite 2
Knoxville, TN 37902
United States

Legal requests (including subpoenas and warrants) must be delivered by a licensed process server or authorized law enforcement officer. Documents not properly served will not be processed, acknowledged, or acted upon.

2. Jurisdiction and Content Responsibility

Make Me Modern is a hosting and service provider. We are not the creator, owner, or publisher of customer content. Therefore:

  • We will not take action on third-party content complaints unless compelled by valid legal process.
  • We encourage all civil subpoenas to be filed under the laws of Tennessee and adjudicated by the courts of Knox County, unless preempted by federal law or other binding jurisdictional authority.

For copyright-related takedown requests, please refer to our DMCA Policy.

3. Law Enforcement Preservation Requests

We honor law enforcement preservation requests issued pursuant to 18 U.S.C. § 2703(f) as part of an official criminal investigation. Upon receipt of a valid request, we will:

  • Preserve requested data for an initial period of 90 days
  • Extend the preservation once for an additional 90 days upon formal request

Data will be securely deleted at the end of the preservation period if no formal legal process is received. Further extensions will not be granted.

Preservation requests must include:

  • The relevant account, domain, or service ID.
  • A brief summary of the investigative basis.
  • The agency name, contact officer, and contact details.

Requests may be submitted via:

4. General Legal Inquiries

For legal inquiries not involving subpoenas, warrants, or preservation requests, please email legal@makememodern.com. Unsolicited legal arguments, customer disputes, or informal questions may not receive a response.

5. Abuse or Content Complaints

To report abuse or violations of our Terms of Service (e.g., phishing, malware, defamation), please refer to our Abuse Reporting Policy.

6. Policy Revisions

This policy may be updated at any time. Please check this page for the most current version before submitting legal correspondence.

SSL Certificate Terms

Last Updated: May 13, 2025

Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") requires that all hosted websites maintain an active and valid SSL/TLS certificate at all times. This policy ensures the security and integrity of our hosting infrastructure and protects end users from unencrypted content delivery.

1. Certificate Provider

All SSL certificates are issued via Let's Encrypt, a free and automated certificate authority managed by the Internet Security Research Group (ISRG). By using our services, you agree to be bound by the terms of the Let's Encrypt Subscriber Agreement.

2. SSL Service Fee

We charge an annual fee for SSL provisioning, configuration, monitoring, and automated renewal. This fee covers the cost of managing the SSL lifecycle and enforcing secure HTTPS connections on all hosted sites. Pricing may be updated periodically.

3. Renewals and Limitations

SSL certificates are set to renew automatically. However, successful renewal depends on domain availability, proper DNS configuration, and uninterrupted connectivity. If your domain expires or DNS records are misconfigured — and these services are not managed by Make Me Modern — we are not responsible for failed renewals, expired certificates, or resulting outages.

4. Mandatory HTTPS and Redirects

All websites hosted on our platform must use HTTPS. We enforce automatic redirection from HTTP to HTTPS and will not support unsecured content delivery. Attempting to disable SSL or remove secure configurations is a violation of our hosting terms.

5. Required Compliance

SSL is a mandatory requirement for all websites on our hosting network. Refusal to use or maintain SSL may result in immediate suspension or termination of your hosting services, without refund. This policy exists to protect the integrity of our infrastructure, your users, and your business reputation.

6. Third-Party Certificates

We do not currently support third-party SSL certificate installations. If you require a certificate issued by another authority, you must migrate hosting to a provider that accommodates such configurations.

Third-Party Services Disclosure

Last Updated: May 13, 2025

To deliver reliable, secure, and efficient digital services, Make Me Modern Inc. ("Make Me Modern," "we," "us," or "our") engages with trusted third-party providers ("Third-Party Services"). This disclosure lists the core service categories and vendors we rely on, including hosting, analytics, support, and infrastructure tools.

1. Hosting & Infrastructure

  • DigitalOcean: Primary hosting provider for client websites and backend infrastructure

2. Email & Communication

  • Google Workspace: Internal email and client correspondence
  • Mailgun: Transactional email for contact forms and system alerts

3. Payments & Billing

  • Stripe: Secure payment processing and client subscription billing

4. Analytics, Advertising & Tracking

  • Google Analytics: Website usage tracking
  • Google Ads: Advertising campaign delivery and optimization
  • Google Search Console: Search performance monitoring
  • Hotjar: Session replay and behavioral analytics
  • Facebook/Meta: Ad campaigns and engagement analytics
  • Twitter/X: Advertising and platform integrations
  • LinkedIn: Advertising and lead tracking
  • YouTube: Video hosting and embedded playback tracking
  • m3Pixel: Internal event and interaction tracking

5. Customer Support & Feedback

  • TawkTo, LiveChat, and Drift: Website chat tools and client engagement
  • Sentry: Error tracking and diagnostic logging

6. File Storage & Collaboration

  • Dropbox: Document and asset storage
  • Figma: Interface design and prototyping
  • Adobe Creative Cloud: Visual content creation and editing

7. Marketing & CRM

  • MailChimp: Email campaigns and audience management
  • Klaviyo: Ecommerce email and customer segmentation

8. Internal Productivity & Task Management

  • Asana: Project and task tracking
  • Slack: Internal team communication and client alerts

9. SEO & Performance Tools

  • SEMRush: Search engine optimization and keyword analytics

10. Subprocessors Handling Personal Data

Some vendors listed above may function as subprocessors under our Data Processing Agreement (DPA). You can view our full Subprocessor List for more information.

11. Policy Updates

This list may be updated as we change or expand services. Continued use of Make Me Modern's services constitutes acknowledgment of the then-current list.