WP Migrations Terms of Service

Last Updated on January 1, 2021

Turnaround Time for Professional WordPress Migration Service

Our realistic turnaround time guarantee for a fully completed and tested WordPress Migration to your account is 48 hours from the date and time we send you a confirmation email stating that the migration process has started. We can only begin the process after (1) you provide us with all of the login information requested in the "Request For Credentials” (RFC) email, and (2) we verify that we have access to the WordPress installation we are migrating.

The quoted turnaround time is dependent on your active participation and timely replies to our emails. We ask that you reply to any of our emails within 12 hours to fully take advantage of our turnaround time guarantee we are providing. If we don't receive a reply from you within 12 hours, then the migration process is "paused” and the quoted turnaround time is no longer applicable (even though we'll still do our best to complete the process as soon as possible!)

Customer Data and Disk Usage

The storage on Make Me Modern web servers is designed specifically for hosting sites -- it is not efficient as a backup or storage solution. Please ensure that the data we migrate meets these requirements, and remove all backup files before providing us with your credentials. We filter some backup files if we can identify them, but we may not exclude all of them (it is usually enough to just move the files one or more levels up in the directory structure on your current host, allowing us to identify and exclude them).

Please note that Make Me Modern’s Acceptable Use Policy and Unlimited Policy will apply to any and all migrations to Make Me Modern services.

Technical Requirements

1. We strongly prefer that your current WordPress site stays live until the migration process is complete on our end. This ensures that your old site can be accurately compared to the new one before we finish the process. If we're unable to compare the two, we may not be able to notice and/or address errors that already exist.
2. If your WordPress version is older than WP 3.7, it must be upgraded to at least that version at your old host so critical security issues are handled first.
3. If you suspect that your site is hacked, please ensure that any and all issues are cleared up through your current host. If we begin your migration process and find any hacked files, we may stop the process and notify you of the interruptions. This will also affect your turnaround time.
4. We can’t guarantee a 100%, fully functional migration if you choose to manually provide data or files instead of allowing us to utilize a live WordPress site.

Email

The migration service only covers the contents of the site. Any emails you want to keep must be handled separately by you.

Refund Policy

The one-time charge for WordPress migrations is refundable in certain situations. You're eligible for a refund if our team, due to our own internal delays, takes longer than the quoted time period to complete the migration. We'll also refund the charge if you cancel before we've sent out the confirmatory email indicating the start of the migration process. The following situations will cause you to forfeit your right to a refund:

1. Failing to respond to our information requests and emails for more than 12 hours if we’ve already started the migration process
2. Interference with the migration process, or taking over the migration process yourself
3. Asking us to cancel the migration process after we've sent you the confirmatory email that signals the start of the migration process
4. A hacked site requiring us to pause and clean up before proceeding

No Guarantee

While we’ll strive to do our best during the migration, please note that a perfect result is not guaranteed. There may be small issues with the content or structure of your WordPress site, and we aren’t able to address every single inconsistency resulting from the move. This is a process that’s manually performed by our team, and we’ll do our very best to get things working for you!

Applicable Terms

Please note that all of Make Me Modern’s terms of service apply to you and your account after a migration.

Abandonment

If we don't hear back from you 7 days after an information request, we'll consider the migration as "abandoned” and will cancel it without processing a refund. We may archive your files for up to 30 days (starting from the original, confirmatory email) in order to facilitate future reinstatement of the migration process, but this isn't guaranteed.

Cancellation

If you decide to cancel the migration process for whatever reason, please let us know so that our team can cancel the process and avoid any interference with your plans. Keep in mind that a refund is not available if we've already started the process (see Refund Policy above).

Notice

We reserve the right to modify or cancel these terms at any time. Please make sure to check this page often! Your continued use of this service after modifications have been made constitutes an acceptance of the updated terms.