Trust, Security, and Responsibility

We view the security of client systems and data as a fundamental responsibility that spans people, process, and technology. Our security posture is designed to be consistent, disciplined, and adaptable across a wide range of client environments.

Our practices are informed by widely accepted industry standards and frameworks, and we regularly review and evolve our controls as threats, tooling, and client requirements change over time.

We maintain clear boundaries between what Make Me Modern controls directly and what is managed by third-party providers or clients themselves.

Where we rely on external infrastructure or services, we select established partners with strong security programs and operate our use of their platforms in a secure and auditable manner. Security is approached as a shared responsibility, with defined ownership and accountability at each layer.

Access to systems and data is granted on a least-privilege, need-to-know basis. Multi-factor authentication is enforced across systems that handle client data or infrastructure. Access to sensitive resources is logged so that usage can be reviewed and adjusted when appropriate.

Access provisioning and removal are tied to role and engagement requirements, and administrative access is limited to a minimal subset of personnel.

Our infrastructure is built on hardened, well-maintained environments designed to minimize exposure and reduce the likelihood of unauthorized access. Network controls are used to restrict traffic to only what is required for normal operation.

Systems are kept current with security updates and patches, and configurations are reviewed as part of our ongoing maintenance and improvement process.

Applications and websites we build or maintain follow secure defaults and are updated regularly. Features that are commonly associated with elevated risk are restricted or disabled where appropriate, and standard protections are applied to reduce exposure to common web-based threats.

Security considerations are incorporated into both new builds and ongoing maintenance work.

We use continuous monitoring and alerting to detect outages, abnormal behavior, or other operational issues. When an incident occurs, we follow defined internal escalation paths and work to remediate issues promptly.

If an incident materially impacts a client's services or data, we notify affected clients and coordinate next steps as appropriate. After resolution, incidents are reviewed internally to reduce the likelihood of recurrence.

Data is protected in transit and at rest using strong, industry-standard encryption. Credentials and sensitive secrets are handled through controlled mechanisms rather than informal or ad hoc storage.

Client data is accessed only as required to deliver contracted services and is not accessed freely outside that scope. Access to sensitive systems and private resources is logged for accountability.

We maintain regular backups of managed systems to support recovery in the event of data loss or system failure. Backup strategies are designed to balance reliability, retention, and operational risk, and are adjusted based on client needs and service requirements.

Backups are stored separately from production environments and leverage geographically redundant storage to improve resilience.

We have operational experience supporting clients in regulated and security-sensitive environments, including those subject to HIPAA requirements. When required, we follow client-defined guidelines and controls to support their regulatory obligations.

For organizations with SOC 2 requirements, we support client compliance efforts and operate under client-defined controls, including the use of client-mandated tooling, access models, background checks, or network requirements when necessary. Security practices may vary by engagement to align with contractual, regulatory, or operational needs.

This page is intended to provide meaningful assurance without exposing unnecessary implementation detail. Certain technical specifics are intentionally omitted to avoid attack vector enumeration and to protect both our clients and our internal systems.

A more detailed security controls overview is available upon request under a non-disclosure agreement for prospects and clients who require deeper review as part of their evaluation process.

Security is not static. We regularly review our practices and adjust controls based on evolving threats, changes in technology, and client requirements. Our goal is to maintain a security posture that remains appropriate, effective, and aligned with how our clients operate.